Returns - Terms and Conditions
In order to process your RMA requests efficiently please read the following terms & conditions carefully. Once an order has been placed, you will be accepting the Returns Policy.
- Please ensure ALL details are completed and e-mailed through to iTechX’s Customer Service Department, together with all relevant invoice details.
- If it appears to iTechX from the information provided by the customer that the alleged defect or damage is covered by iTechX’s guarantee, an RMA number will be issued by telephone or e-mail, confirming that the goods may be returned, subject to verification by the Company after inspection of the goods.
- Goods must be returned to iTechX carriage paid with, where possible, their original packaging. All products (with the exception of motherboards*) must be returned with all related manuals and accessories, as well as a completed copy of this form; with the valid RMA number clearly marked - All products must be returned to us packaged in your own outer packaging with our RMA number clearly marked on this packaging. Under no circumstances should the individual product(s) box(es) be written on, marked or labelled.*When returning a motherboard, please return only the board. iTechX cannot accept responsibility for returning any cables/accessories with any motherboard.
- iTechX Ltd reserves the right to levy a handling charge of 25% of the invoice value, with a minimum charge of £20.00 + VAT on all goods returned no fault found.
- The customer shall, within three days of receiving the product, report in writing discrepancies, missing, DOA or physically damaged products.
- All RMA numbers are valid for 10 days from the date of issue, after this period the log is closed, and a new RMA number must be requested.
- Credit will only be given if fault or discrepancy is reported, in writing, within three days of receipt of goods. iTechX Ltd reserves the right to make a minimum 25% cancellation charge.
- iTechX Ltd will not be held responsible for the loss of Data on Media Storage
- Could all customers returning PC's/Notebooks please insure that any passwords for BIOS or SOFTWARE are provided
- For further information, please refer to Terms and Conditions (Reverse of Invoices and Despatch notes)
